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Shipping Policy

• Production: Processing Time: 2 – 3 days* (in regular seasons) depends on your order (please read description product)  and more depends on holiday seasons.
• The Standard Shipping (10-20 Business Days): $4.99 for one order shipped domestic

While we suits use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.
Order changes
Once your order has been confirmed, it can’t be modified or cancelled. If you’d wish to return a product, you’ve to start out out out out the returns procedure once you’ve received the item.
Item not received
If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Bags as once the item is bagged we don’t have control over it (once it’s by the carrier ) , but if the problems still persists kindly email us [email protected] we’ll try our greatest to help you.
Sometimes tracking information won’t be available. this could be due to technical issues because of which the tracking information isn’t updated on the app. In such cases, if you’re still unable to locate your item, contact us [email protected] we’ll assist you…

Return & Refunds Policy

If you’d wish to return an item to Genshin Store, please follow the instructions below within 3 days of delivery. Safely pack the things within the primary packaging that came with the merchandise All Products must be returned in fitness . If the Products received is broken , please contact Customer Service.
Contact us for Returning Instructions:
Phone: +1234567890‬
Email: [email protected]
Address : 7158 Tannehill Dr, Pensacola, FL, 32526, United States

Shipments must be pre-dispatched employing a traceable method like USPS or insured mail .
Please note:
Customers got to charge a fee to return the products to us. Shipping and handling charges and other fees aren’t reimbursed. We cannot accept cash payments on delivery. you would like to provide a legitimate tracking number when filling out the return form for your return to be processed successfully.
Regular products are often returned for a refund, replacement, or a credit hold, while special or custom products can only be returned for change.
Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete. If there’s a refund, it are becoming to be issued within 7 days. Please note that, counting on the financial organization , it’ll take another 3-5 working days for the credit to be credited to your account.
Have any questions?
Genshin Store Team is happy to help!
Email us at:  [email protected]